This Privacy Policy explains how Nexora Global Express (“we”, “us”) handles personal information when you use our website, request a quote, create an account, track a shipment or contact us.
1. Information we collect
- Contact details you provide: name, email address, phone number and company name.
- Shipment details: origin, destination, package type, weight, dimensions and descriptions.
- Account information: login email and profile preferences. Passwords are handled by our authentication provider and are never visible to staff.
- Technical information needed to protect our services, such as hashed network identifiers for rate limiting.
2. How we use information
- To prepare and respond to quotation requests.
- To register, manage and provide tracking updates for shipments.
- To respond to support enquiries.
- To protect our website from abuse and maintain security and audit records.
3. Public tracking
Public tracking pages show only shipment status, cities, countries, dates and customer-facing updates. We do not display full addresses, phone numbers, email addresses, payment information, identity documents or internal notes.
4. Sharing
We share information only with service providers and carriers where needed to deliver your shipment, or where required by law (for example, customs authorities). We do not sell personal information.
5. Retention and deletion
We keep personal information only as long as necessary for the purposes above and to meet legal obligations. [Retention periods — to be confirmed.] You may request deletion of your account and associated personal data by contacting us.
6. Your rights
Depending on your location, you may have rights to access, correct, delete or restrict the use of your personal information. Contact us at [privacy contact — to be provided] to make a request.
7. Contact
[Company legal name, address and privacy contact — to be provided.]