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Nexora Global Express

Shipping information

Prepare your shipment with confidence

General guidance to help your shipment move smoothly. Specific requirements are confirmed by our team for each booking.

Packaging your shipment

  • Use a sturdy box in good condition, sized to fit the contents with room for cushioning.
  • Wrap fragile items individually and fill empty space so contents cannot move.
  • Seal all seams with strong packing tape and remove old labels.
  • Attach the shipping label to the largest flat surface.

Weight and dimensions

  • Provide accurate weight and outer dimensions when requesting a quote.
  • Charges for larger, lightweight items may be based on dimensional (volumetric) weight.
  • Weight and size limits differ between services — our team confirms them for your shipment.

International documentation

  • Most international shipments require a commercial or proforma invoice.
  • Describe the contents clearly and state an accurate value.
  • Some goods need permits, licences or certificates of origin.
  • We will tell you which documents your shipment requires before collection.

Customs clearance

  • Customs authorities in the destination country may inspect and assess your shipment.
  • Duties and taxes are set by those authorities and may be payable by the sender or recipient.
  • Missing or inaccurate paperwork is a common cause of delay.

Restricted and prohibited items

  • Dangerous goods, hazardous materials and certain regulated items cannot be shipped or need special handling.
  • Restrictions vary by country and carrier.
  • Contact us before booking if you are unsure whether an item is permitted.

Delivery information

  • Provide complete and accurate recipient details when booking.
  • Estimated delivery dates are shown on your tracking page when available and can change.
  • If a delivery attempt is unsuccessful, the tracking page will show the latest update.

This page provides general information only and is not legal or customs advice. Requirements change and vary by destination. Please contact us to confirm the details for your shipment.

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